CANCELLATIONS

Sedans and SUVs: Cancellations for sedans and SUVs must be made at least 6 hours before the scheduled pickup time. Any cancellations made within 6 hours of the service time will be subject to a cancellation fee at full charge.

Wheelchair-accessible Vehicles: Cancellations for wheelchair-accessible vehicles must be received at least 24 hours before the scheduled service date. Any cancellations made within 24 hours of the service time will be subject to a cancellation 50% charge fee.

Vans, Buses, and Stretched Limousines: Cancellations for vans, buses, and stretched limousines must be made at least 2 weeks before the scheduled service date. Any cancellations made within 2 weeks of the service time will be subject to a cancellation fee at full charge.

Reservations within the Cancellation Period: Any reservations made before the cancellation period will be considered final and subject to cancellation fees if canceled within one hour of reserving.

Please note that we will send you an email confirmation of any cancellation. It is essential to retain this email as proof of cancellation. 

In case you do not receive the cancellation confirmation via email, please call our office at (416) 499-3999 to ensure that the cancellation is confirmed.

Additionally, for Coach Buses, we require cancellations to be made 2 weeks before the reservation date. Cancellations made within 14 days of the reservation will incur a charge of 3 hour charge+ plus HST.

We want to remind you that Moelimo Limousine Livery Service cannot be held responsible for delays caused by inclement weather conditions or mechanical issues due to weather.

For Airport Arrivals & Departure Transfers, we kindly request that cancellations be made no less than 6 hours prior to the pickup time. If you have booked a roundtrip order, please remember to cancel each leg of the journey separately.

In case there is any issue with your airport pickup and you cannot find our car, please call our office at (416) 499-3999 before arranging alternative transportation. Failure to contact our office before making alternative arrangements may result in the full amount being charged for the trip.

CHANGE POLICY

Moelimo Limousine Livery Service requires that all changes be received by email (changes cannot be made with drivers) at least 3 hours prior to pickup for all orders and are subject to availability. If a change cannot be accommodated & results in a cancellation you will be charged in full for the order.

SMOKING POLICY

To ensure a healthy and pleasant environment for everyone, smoking of any kind, including cigarettes, marijuana, and vaping, is strictly prohibited within all vehicles associated with our organisation. This applies to company-owned and work-related personal vehicles.

This policy is in accordance with both our commitment to well-being and legal mandates, such as the Smoke-Free Ontario Act (SFOA), which designates all workplace vehicles as smoke-free spaces at all times.

Failure to comply may result in a cleaning fee of up to $500. Let's work together to maintain a smoke-free and respectful atmosphere in our vehicles. 

WHOLLY-OWNED SUBSIDIARIES

Moelimo is currently the parent company of the following: TTI Limousine Service, The Limousine Service, Forest Hill Car Services, Fleet Group, Markham First Choice, MS Limousine Service, Manhattan Livery, Lisco Limousine and Northstar Executive Limousine. The above Policies and Conditions Apply.

CASH CALLS

For cash call orders, we require an active credit card on file. A 50% deposit is pre-authorized on your card as a temporary hold to ensure funds. This hold is released after our driver collects the cash payment upon delivery. Your privacy is important; your card details are secure and used only for the transaction. In case of payment issues, the deposit may be retained temporarily for resolution. By placing an order, you agree to this policy. We may update it with

notice.

PAYMENTS

Unless you are a Large Corporate company with a written agreement linked to accounts payable, all businesses, bookers, and individual passengers must have an active credit card on file for charges after the order is completed. If Large Corporate companies have not yet made a written agreement with us, we encourage them to contact Moelimo for further assistance.

PAYMENT POLICY CHANGE

Any quotes received may have extra fees added at the time of billing. If any stops, wait time, client-caused damage or toll use is reported by the driver after your trip, those charges will be applied, without further notice.

Moelimo Limousine Livery Service Inc. reserves the right to cancel or change any vehicle requested, according to availability. Should a client have an exact vehicle in mind, they must explicitly request it in writing, with the understanding that if any mechanical issues arise, that vehicle may be replaced by one that is comparable. If a double-booking occurs, Moelimo works on a “First come, first serve” basis, and the other booking will provide a vehicle that is similar, at no difference in cost.

DEPOSITS

For Weddings, Proms, and major events, a minimum booking of 5 hours is required. To secure a specialty vehicle (MV-1 not included), a 50% deposit is needed upfront.

ADDITIONAL CHARGES

Please be aware that reservations made after midnight may incur additional charges, which will be calculated at a time-and-a-half rate.

Fees Charged for:

Booking for a airport pickup for an arrival after midnight 

Booking a Reservation between 12:00AM - 4:30AM EST. 

All deposits are non-refundable.